"Just had an amazing experience working with Paragon heating and home comforts! They were very professional, reliable and extremely honest! If any of you are looking for someone you should make this company one of your options!"
-Tobi, Kirkland, WA
"This was the second time we used this company, and their lead service technician, Scott Brennan. Last summer our a/c went out, and they were able to come out and repair it in just a couple of days, My wife is a disabled veteran with MS, and if it gets too hot, she can get very sick very quickly. They came to the house in just a few days, and Scott had it repaired very quickly, which included undoing a jury-rigged repair from another company, putting in the required parts correctly, and thoroughly inspecting the unit. This time our central heat pump stopped working. The company was very booked due to the recent storm, and took several days to get to our house, but again Scott took care of the problem in only a couple of hours, and that included an inspection of the fan, as well as the heat exchanger, and any needed parts and physical repairs. Great company, and more than willing to provide expedited service for a disabled veteran with MS."
-Jay, Marysville, WA
“My wife and I want to thank you for the extremely professional way you all performed your jobs in replacing our heat pump system. From the very first contact received by my wife throughout the entire operation, you handled everything professionally and with a personal manner indicating you really did care about our being “Satisfied”. And we were. Your personel that came into our home were respectful and friendly. The last day even the “Big Boss” showed up to insure all was done well, and even pitched in and helped. Thank you for your wonderful service and concern that all was completed perfectly.”
— Pat, Marysville, WA
“Everyone I spoke to was courteous – friendly and extremely knowledgeable about product, very helpful in all areas. Work was done efficiently – no mess was left. Technician was early and finished promptly. They called to get my permission for an early arrival – Not many would do this.”
— Carey, Lake Stevens, WA
“From the first call to finished service, it was an excellent experience. They kept us informed when they expected to be late and gave us options for another time or later that day. Scott and Eldon were friendly and professional and addressed all our concerns with options and solutions. Excellent company.”
— Louise, Kenmore, WA
Patrick Woodinville, WA
"Hi,Jeremy did a great job replacing the blower motor in my unit this past Friday. It was an emergency repair under a home warranty in Woodinville. He was patient and answered my questions. Thanks for the good service."
Paul Bellevue, WA
"Usually cutomers like to complain, but I thought that this project deserves more than just a payment of the invoice so I wanted to give you my feedback on dealing with your company. It began when I called one of your technicians to one of my rental houses to diagnose a non-functioning air conditioner. The technician called me to say that all that was needed immediately to fix the problem was to reset the circuit breaker - which he did and we paid only the call out fee. I am well aware that with me not being there physically, a less reputable company could have said that the circuit board might have to be replaced or similar. I wouldn't have known. Hats off to your tech. Since the service call was done so honestly, when we decided to install our air conditioner at Beaver Lake, I decided to give you a call, even though we already had a quote for a Lennox system from a Costco affiliated installer. Scott came out and made a good impression with his technical knowledge and down to earth dialogue. The quote was higher than we wanted to pay but then Jazz did some creative work and it met our budget. The entire installation crew was very professional with the lead installer setting the correct expectations, giving clear communications and keeping commitments. I also appreciate the way you worked with my chosen electrician which made everything seamless. We even asked Scott to connect a heater timer up and he was more than willing to accomodate. In summary, you and your team have demonstrated honesty, professionalism and customer orientation - what else could I ask for? Keep up the great work. I like Paragon and will be calling you for the other rentals that we own."
Catherine Everett, WA
"Just thrilled with the service. I am so sorry that I don't remember their names right at this moment, but they were super nice and worked really hard to make the update with the new furnace fit right and took extra steps to make sure that it looked as aesthetically pleasing as possible in the garage and the exhaust outside the house. I was so warm and toasty last night. Also at a later time I will be contacting you for a quote for an air conditioning unit to be installed. I would like it for this summer but will have to see how much it will run. Thank you."
John Marysville, WA
"My wife and I want to thank you for the extremely professional way you all performed your jobs in replacing our heat pump and our conditioning units. From the very first contact received by my wife throughout the entire operation you handled everything professionally and with a certain personal manner indiciating you really did care about our being satisfied and we were. The over 80 degree days we went through were handled easily by the equipment and the first chilly days of Fall as well. Your personel that came into our home were respectful and friendly. The last day even the "big boss" showed up to insure all was done well. And he pitched in and helped as well. Thank you for your wonderful service and concern that all was completed perfectly."