It can be easy to be swayed by HVAC companies rock bottom prices advertised online, but it’s important to remember that these prices often come with a laundry list of caveats. Instead of choosing a heating contractor based bargain prices, take some time to make a phone call and ask a few questions. A quality service provider will stand out among the crowd of options and provide you with an realistic price quote for quality service.
1. What is Their Service Area?
Often, heating contractors (and HVAC contractors in general) have limited service areas where they operate. Before you get your heart set on a contractor, it is important to make sure your home is within their service area.
2. Do I Trust Them?
Always pick the company that you feel the most comfortable with. When you choose an HVAC contractor you are inviting them into your home and relying on them to keep you and your family warm. Don’t base everything on price alone. Being comfortable with the people coming into your home is much more important than saving a few dollars.
When considering any contractor, check reviews. A good contractor will have overwhelmingly positive ratings, demonstrating a commitment to customer satisfaction.
Paragon Heating and Home Comfort Solutions has a perfect 5/5 Yelp score. Our customer reviews consistently mention excellent communication, fast and reliable service, and quality workmanship.
3. Are they more interested in sales, or service?
Some companies use high-pressure sales techniques, sending sales people to your home to try and sell you services you don’t need. A good company sends a knowledgeable technician to your home to fix a problem, not a salesperson trying to sell you the most expensive system or repair.
4. Do They Offer a Warranty or Guarantee?
A warranty or workmanship guarantee ensures that you are receiving quality workmanship and protects you in the future.
These guarantees vary in length from just a few years to a decade. At Paragon Heating and Home Comfort Solutions, we offer a 10 year workmanship guarantee. We firmly believe in the quality of our work and are willing to back that up.
5. Are They a Small Local Company?
Large commercialized heating contractors can’t provide the same level of support and communication that a local small business can. Small businesses offer better communication, greater flexibility, and personalized service.
Paragon Heating and Home Comfort Solutions is a local family owned small business. Small businesses like ours can offer more personalized service, while having a positive effect on the community.
6. How Experienced are Their Technicians?
It takes years of experience to master heating and cooling systems. You don’t want to intrust your home to inexperienced contractors who may not know what they are doing.
Paragon Heating and Home Comfort Solutions has been in business for almost five years. Our team of technicians have decades of combined experience in the field and are dedicated to providing you with the best possible service.
7. Do They Offer Full HVAC Services?
Heating is just part of full HVAC services, and its important to know what your contractor offers. Some contractors specialize in heating or cooling, or only do maintenance and don’t replace systems. It’s much better to have one HVAC contractor for all your heating and cooling needs.
8. Are They Fully Licensed and Bonded?
It is important to know that your heating contractor is licensed and bonded. If not, you may be left hanging in the event of damage to your home or if the contractor leaves work unfinished.
By choosing a fully licensed and bonded you are more protected from problems like these.
9. Are they able to provide service on the weekends, or after hours for emergencies?
Often, heating and cooling systems fail at the worst times. It is important to have a contractor that understands emergencies happen and are responsive after hours.
At Paragon Heating and Home Comfort Solutions, we are open Monday through Saturday, and are responsive after-hours. We understand that HVAC systems stop working at the worst of times, and we put your comfort as our highest priority.
10. What Brands and Products Do They Offer or Specialize in?
Many heating companies are distributors for different brands, some of which are better quality than others. We specialize in Lennox and Coleman products, which we believe to be of the highest quality available.